E-Z Rentals Home Furnishings is committed to developing long-lasting relationships based on trust. In furtherance of this goal, E-Z Rentals Home Furnishings will do everything in its power to ensure that your right to privacy is maintained and protected. This website is not directed at children under 13 years of age.
Information We Collect
E-Z Rentals Home Furnishings may request or collect personal information from online users in a variety of ways, including through online forms for ordering products and services, and other instances where users are invited to volunteer such information. The data we collect is information that identifies you personally, such as:
- Your name
- E-mail address
- Postal address
- Telephone and telefax numbers
- Credit card information
- Other billing information
What are Cookies?
A cookie is a piece of data stored on the user's computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer's hard drive for an extended period of time. Your browser's help file contains information and instructions for removing persistent cookies. Session ID cookies may be used by E-Z Rentals Home Furnishings to track user preferences while the user is visiting the website. They also help to minimize load times and save on server processing. Persistent cookies may be used by E-Z Rentals Home Furnishings to store whether, for example, you want your password remembered or not, and other information. Cookies used on the E-Z Rentals Home Furnishings website do not contain personally identifiable information.
Like most standard websites, we use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. However, none of the information stored in our log files, including but not limited to IP addresses, is linked to personally identifiable information.
How We Use This Information
E-Z Rentals Home Furnishings may use the personally identifiable information we collect to contact customers regarding products and services offered by E-Z Rentals Home Furnishings and, to the extent the user has agreed to it, by its trusted affiliates, independent contractors and business partners. We may also use this information for research purposes regarding the effectiveness of our website services, marketing, advertising, and sales efforts. E-Z Rentals Home Furnishings will not in any way share this information with a third party either for free or by selling it, unless you specifically authorize such disclosures.
Disclosure of Information
E-Z Rentals Home Furnishings may also disclose aggregate, anonymous data based on information collected from users to investors and potential partners. In such cases, only statistical information will be disclosed and personally identifiable data will be kept strictly confidential. In case E-Z Rentals Home Furnishings is sold, the information collected from users may be transferred to the new owners.
Special Offers and Updates
Our customers and users will occasionally receive newsletters or e-mails with information on products, services, or special offers. Out of respect for the privacy of our users, E-Z Rentals Home Furnishings gives them the opportunity to opt-out from receiving these types of communications.
On rare occasions, it is necessary to send out a strictly service-related announcement, if, for instance, our service is temporarily suspended for maintenance. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
Though we make every effort to preserve your privacy, we may need to disclose personal information when required by law, if we have a good-faith belief that such action is necessary and required to comply with a current judicial proceeding, a court order, subpoena, or other legal process served on E-Z Rentals Home Furnishings.
Maintenance of Information
The information provided to E-Z Rentals Home Furnishings is saved indefinitely and may be stored on one or more databases directly or indirectly maintained by E-Z Rentals Home Furnishings. E-Z Rentals Home Furnishings employs industry-standard security measures to protect the confidentiality of the information. While we cannot guarantee that loss, misuse or alteration of data will not occur; we make every effort to prevent such occurrences. Any other particularly sensitive information, such as credit card numbers collected for commercial transactions, is encrypted prior to transmission by you to E-Z Rentals Home Furnishings.
You are responsible for the security of your Customer ID and passwords. Make sure you keep them in a safe place and do not share them with others. Always remember to log out after your session ends to ensure that others cannot access your private personal information. You should take this precaution even if you are not using a public computer, such as at a library or internet cafe, but even when using your private computer in your home.
If you decide to cancel your order for any reason, prior to delivery, simply call or email your local store and we will make arrangements for the refund of your lease purchase plan initial payment.
When a lease purchase plan order is submitted, for credit cards, debit or check cards, your bank or financial institution will authorize a payment at the time of the transaction and place a hold on your account.
The authorization from the bank or financial institution may temporarily decrease your available funds.
Your account will be billed at the time of the transaction.
If the order is canceled and a refund is requested, your bank or financial institution will determine when the hold will expire and when the refunded amount will be made available. The funds will be refunded to the original method of payment and should be available within 3 to 5 business days. Any inquiries regarding the refund period should be directed to your financial institution.
RELEASE INFORMATION TO E-Z Rentals Home Furnishings
(FOR LEASE PURCHASE PAYMENT PLANS ONLY): The information I am required to provide related to Residence/Housing/Income and Personal References is accurate and correct. I authorize E-Z Rentals Home Furnishings (also referred to as the “Company”) to confirm all information that I provide. I consent to E-Z Rentals Home Furnishings contacting any person or company that I list for references or assistance in contacting or locating me. This applies to any and all agreements that I might enter into with E-Z Rentals Home Furnishings. I fully release all parties from all liability for any damage that may result. My (our) signatures indicate that for the purpose of confirmation, I (we) have voluntarily waived the protection of all rights to privacy laws. This order/delivery may be declined if any of the information provided is found to have been provided falsely. By providing my (our) telephone number(s), including any cell phone number(s), I consent to receiving calls from E-Z Rentals Home Furnishings regarding my agreement(s).
CONSENT/PERMISSION TO CONTACT (ALL CUSTOMERS):
I am consenting to the following: (1) to receive emails from the Company, if I have provided my email address, which may include reminders to make payment (where applicable) and/or advertisements; (2) that I either own the cell number I have provided or have been assigned this number for my use under another’s wireless plan; (3) to receive text messages, if I have provided my cell phone number, which may include reminders to make payment(where applicable) and/or advertisements; and (4) to receive telephone calls that deliver prerecorded messages on behalf of the Company that may include payment reminders (where applicable )and/or advertisement.
By signing this Lease Order Form and submitting it, I understand that I am agreeing to submit all disputes that I may have with the Company to arbitration. I understand that Arbitration is a means for legal disputes between parties to be resolved by a neutral arbitrator rather than a Court. Both parties agree to submit disputes to arbitration and the Company will advance costs to you if you are unable to afford it. The Federal Arbitration Act governs this provision. Either party must notify the other party, in writing, of its desire to arbitrate a dispute and both parties agree to use the American Arbitration Association (AAA) 800-778-7879, https://www.ard.org. I understand that I am waiving: (1) my RIGHT TO A JURY TRIAL; (2) my right to participate in a class action case; and (3) my right to act as a class representative in class action.
If your online order has shipped any cancellation will be considered a return and must meet the specifications of the Returns Policy to receive a refund. All items in a cancelled order must be returned. Orders that have not yet shipped may be cancelled, with no restocking or return delivery costs by emailing Customer Service at RETURNS@SHOPEZRENTALS.COM providing your shipping info and original order number. Once cancellation has been approved by shopezrentals.com refunds may take up to 10 days.
If you are dissatisfied with your online retail or express online retail purchase you may return or exchange it within 72 hours of delivery. Returned items must be new, in unused condition, free of damages. Bedding and linens are non-refundable and cannot be exchanged. To return these items email Customer Service at RETURNS@SHOPEZRENTALS.COM stating your reason for request of return, along with your shipping info and original order number.
As some items are shipped from warehouses throughout the U.S., contacting us thru the provided email address for an RMA (Return Merchandise Authorization) is vital to your returns process. The RMA will provide return shipping instructions and address. Return of purchased items received thru White Glove Delivery are not charged a restocking fee but will be assessed a flat rate fee of $100 for return/exchange. Return of items purchased thru direct to you Express Delivery, depending on Vendor who shipped, must be unopened when returned and will be charged a restocking fee of 10%-25% and you are responsible for all return shipping costs.
Refunds will be processed following confirmation by shopezrentals.com, or related Vendor, that returned item has been received in acceptable condition as described in Policy. Refunds may take up to 15 days.
Returning items you are acquiring thru our Lease Purchase Payment Plan is as easy as contacting shopezrentals.com, or your local store front/warehouse, and requesting the leased items be returned. There is no penalty as long as all payments are up to date when returned.